Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Post
Crown Roofing Specialists Limited, Unit 4, West Station Goods Yard, Terminus Road, BEXHILL-ON-SEA, East Sussex, TN39 3LR, GB
Telephone
01424 733 446
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health and safety information
Photographs or video recordings
Records of meetings and decisions
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Identification documents
Financial transaction information
Any other personal information required to comply with legal obligations
Health and safety information
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Purchase or service history
Customer or client accounts and records
Financial transaction information
Information relating to health and safety
Correspondence
We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in using relevant personal information to respond to enquiries, prepare quotations, communicate with customers, clients, Principal Contractors and site contacts, and plan, manage and deliver roofing projects. This is particularly relevant where an individual is acting on behalf of a company or organisation and is not personally a party to our contract. We only use information that is reasonably necessary for the project or enquiry, and people would reasonably expect us to use their business or contact information for these purposes. We do not use the information in ways that would have an unjustified impact on their privacy.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in maintaining accurate records of customers, completed works, quotations, invoices, project history and guarantees so that we can manage our business, respond to future queries and administer any applicable guarantees or aftercare. Keeping appropriate records enables us to identify previous works and deal efficiently with customers if an issue arises after completion. We limit the information retained to what is relevant and proportionate, and customers would reasonably expect us to keep appropriate records of work carried out for them.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in promoting our roofing services and keeping existing customers and relevant business contacts informed about services, projects and developments that may be of interest to them. We only use contact information where the communication is relevant and proportionate and where the recipient would reasonably expect such contact. We provide a clear way for people to object to or opt out of direct marketing and will stop using their information for this purpose if they ask us to do so.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in receiving and assessing applications, communicating with candidates, checking relevant experience and qualifications, selecting suitable applicants and maintaining appropriate recruitment records. This enables us to recruit competent people with the skills required for our business and the environments in which we work. We only collect information relevant to the recruitment process, restrict access appropriately and take account of applicants’ reasonable expectations and privacy rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in keeping and using relevant information to respond to enquiries, investigate complaints, resolve disputes and establish, exercise or defend legal claims. This may include correspondence, job records, photographs, project information and other relevant evidence. Maintaining these records allows us to understand what happened and respond fairly and accurately. We only use information that is relevant and proportionate to the matter and take steps to minimise unnecessary impact on the individuals involved.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
Previous employers
Suppliers and service providers
Third parties: We may receive personal information from third parties involved in the delivery or administration of our work, including Principal Contractors, clients, project managers, architects, consultants, subcontractors, suppliers, insurers and other organisations involved in a project or enquiry. We may also receive information from referees, recruitment contacts or previous employers where relevant to recruitment. We only use information received from third parties where it is relevant and necessary for the purpose for which it was provided.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including providing our services, maintaining project and guarantee records, responding to enquiries or claims, and meeting legal, accounting, health and safety and regulatory requirements. Retention periods vary depending on the type of information and any applicable contractual or legal obligations. When information is no longer required, it is securely deleted or disposed of.
Who we share information with
Data processors
Website hosting, website builder and online form service providers based in the UK and EEA, including Hostinger.
This data processor does the following activities for us: They host and operate our website and website infrastructure, including online enquiry forms. They may process information submitted through the website, such as names, contact details, project locations and enquiry messages, on our behalf in order to provide these services.
Microsoft 365 / Microsoft cloud productivity and email services
Microsoft provides business email, document storage, collaboration and cloud services. It may process personal information contained in emails, documents, contact records and other business files on our behalf.
International transfers
Some of our service providers may process personal information outside the UK. Where personal information is transferred internationally, we require appropriate safeguards to be in place in accordance with UK data protection law, such as adequacy regulations or approved contractual safeguards.
Others we share personal information with
Professional or legal advisors
Relevant regulatory authorities
External auditors or inspectors
Warranty and guarantee providers
Professional consultants
Organisations we’re legally obliged to share personal information with
Suppliers and service providers
Other relevant third parties:
We may share relevant personal information with clients, contractors, project teams, advisers, insurers, suppliers, regulators and others where needed for projects, legal duties or business operation.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@crownroofing.co.uk
Telephone: 01424 733 446
Post: Crown Roofing Specialists Limited, Unit 4 West Station Goods Yard, Terminus Road, Bexhill-On-Sea, England, TN39 3LR
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint